CoPA

CoPA — a public GDPR Records of Processing Activities collection (172 processing activities). Published by DPO Europe GmbH.

Advise customers on investment strategies — Consumer Profiling
Conduct competitions for consumers — Lead Generation
Plan and forecast sales — Customer Profitability
Carryout fundraising for charitable purposes — Brand Promotion and Maintenance
Plan and use the workspace — Workforce Planning
Engage in investor relations — Brand Promotion and Maintenance
Provide corporate accounts (email accounts, IM, messengers, voice mail, phone) — IT services
Solicit and publish endorsements — Brand Promotion and Maintenance
Support talent management — Workforce Planning
Provide user control over their personal data and communication preferences — Customer/User Satisfaction
Track app usage (product analytics) — Consumer Profiling
Monitor online behaviour — Employee Performance
Consolidate systems & servers — IT services
Manage Bring Your Own Device (BYOD) Program — Protect/Manage Company Assets
Offer financial products based on consumer profiles — Consumer Profiling
Monitor email — Employee Performance
Send location-based marketing — Promote Products/Services
Report to domestic tax authorities — Compensation and Benefits
Verify right to work — Recruitment
Provide daycare — Compensation and Benefits
Onboard/offboard employees — Current employee relationship
Conduct email marketing campaigns — Promote Products/Services
Manage access via biometric authentication — Protect/Manage Company Assets
Advise customers on retirement planning — Consumer Profiling
Manage events / press conferences — Brand Promotion and Maintenance
Track time and attendance — Employee Performance
Conduct drug screening for current staff — Health and Safety
Monitor use of electronic assets/tools — Employee Performance
Publish employee newsletters / brochures — Employee Engagement
Gather data about leads from individuals — Lead Generation
Relocate employees — Workforce Planning
Administer company car program — Compensation and Benefits
Advise customers on philanthropy — Consumer Profiling
Conduct direct mail marketing campaigns — Promote Products/Services
Manage employee expenses and reimbursements — Compensation and Benefits
Show customer appreciation — Customer/User Satisfaction
Test products, systems, applications — IT services
Develop conduct and risk models — Customer Profitability
Implement a new Bl visualization tool — Business Intelligence
Assess employee satisfaction — Employee Engagement
Perform due diligence on potential acquisitions — Mergers/acquisitions and/or Restructuring
Manage conflicts of interest — Employee Performance
Provide IT support (employees) — IT services
Conduct exit bag checks — Protect/Manage Company Assets
Publicly address customer complaints — Brand Promotion and Maintenance
Conduct opinion analysis — Brand Promotion and Maintenance
Conduct Simulations and Analyze Virtual Shoppers — Store layout & merchandise planning
Administer employee health/dental/vision benefits — Compensation and Benefits
Facilitate volunteer activities — Employee Engagement
Advise customers on trust and estate planning — Consumer Profiling
Track ad conversion — Promote Products/Services
Conduct focus groups and consultations — Brand Promotion and Maintenance
Administer health and wellness program — Employee Engagement
Manage relationships with trade unions and work councils — Current employee relationship
Administer bonus/ recognition program — Compensation and Benefits
Provide tuition assistance — Compensation and Benefits
Gather data from data brokers/third parties to send promotional communications — Promote Products/Services
Develop and implement crisis communication plans — Brand Promotion and Maintenance
Conduct psychometric and personality tests — Recruitment
Provide reimbursement for public transit — Compensation and Benefits
Process returns — Customer/User Satisfaction
Administer employee retention program — Workforce Planning
Offer a mobile application — Current employee relationship
Verify identity — Recruitment
Conduct education/credentials checks — Recruitment
Track employee behaviour outside of the workplace — Employee Performance
Build a data warehouse — Business Intelligence
Conduct Credit Checks — Recruitment
Investigate security incidents — Health and Safety
Plan and forecast workforce requirements — Workforce Planning
Profiling for leads — Lead Generation
Administer employee giving/matching gifts program — Employee Engagement
Engage in project management activities — Workforce Planning
Help customers complete transactions — Customer Support
Provide special offers/discounts from third parties — Compensation and Benefits
Investigate instances of noncompliance and manage disciplinary actions — Employee Performance
Provide a space for nursing mothers — Compensation and Benefits
Gather data about leads from user friends and contact lists — Lead Generation
Identify skills — Current employee relationship
Track location behaviour (mobile) — Consumer Profiling
Track customer traffic patterns — Store layout & merchandise planning
Administer long/short term disability program — Compensation and Benefits
Maintain a blacklist — Health and Safety
Conduct direct to healthcare professional marketing (professionals-directed) — Promote Products/Services
Facilitate charity events and participation — Employee Engagement
Maintain emergency contact details — Health and Safety
Manage leave programs — Current employee relationship
Understand consumer shopping habits — Store layout & merchandise planning
Measure Return on Customer — Customer Profitability
Conduct Medical Screening for recruitment — Recruitment
Manage real estate holdings and leases — Protect/Manage Company Assets
Conduct Medical Screening for current staff — Health and Safety
Manage customer profiles — Customer/User Satisfaction
Support career/leadership development — Employee Performance
Manage retirement benefits — Former Employee Relationship
Manage Telephone Banking Systems and Applications — Customer/User Satisfaction
Measure ad performance — Promote Products/Services
Maintain current employment records — Current employee relationship
Administer warranty program — Customer Support
Create equitable and competitive pay levels — Compensation and Benefits
Monitor queues at call centers — Brand Promotion and Maintenance
Change or implement business systems / applications / processes — IT services
Manage user communities — Brand Promotion and Maintenance
Facilitate Corporate Communications and Collaboration — Employee Engagement
Conduct interviews — Recruitment
Issue paycheques/ administer payroll — Compensation and Benefits
Track service/maintenance checks of repairs — Customer Support
Publish newsletters — Promote Products/Services
Monitor employees through video surveillance (e.g. CCTV) systems — Employee Performance
Communicate developments / updates to customers — Brand Promotion and Maintenance
Monitor job performance — Employee Performance
Participate in affiliate/ partnership programs — Promote Products/Services
Conduct public relations activities — Brand Promotion and Maintenance
Forecast Likely Future Behavior Based on Predictive Technologies — Store layout & merchandise planning
Gather data about candidates in response to job postings — Recruitment
Report diversity statistics — Recruitment
Conduct performance appraisals — Employee Performance
Administer employee directory — Current employee relationship
Conduct drug screening for recruitment — Recruitment
Maintain records of former employees — Former Employee Relationship
Provide references — Former Employee Relationship
Track data related to Affirmative Action & Equal Employment Opportunity programs — Workforce Planning
Make reasonable accommodation for employees with disabilities — Current employee relationship
Provide and manage electronic communication interfaces (e.g. EDI, API, etc.) — IT services
Administer loyalty program accounts — Consumer Profiling
Schedule appointment and send reminders — Customer Support
Conduct B2Q marketing campaigns — Promote Products/Services
Nurture and Manage the Relationship — Lead Generation
Operate recommendation engines — Store layout & merchandise planning
Evaluate and remediate safety / accessibility issues — Health and Safety
Conduct digital marketing campaigns — Promote Products/Services
Optimize the corporate intranet using analytics — Employee Engagement
Report workplace safety incidents — Health and Safety
Manage conflicts between employees — Current employee relationship
Personalize customer interfaces — Customer/User Satisfaction
Respond to inquiries/requests from customers — Brand Promotion and Maintenance
Conduct SMS marketing campaigns — Promote Products/Services
Implement a fraud/loss prevention system/workflow — Fraud/Loss Prevention and Detention
Build a report for a business function — Business Intelligence
Provide a staff nurse & sick room facilities — Health and Safety
Conduct criminal background checks — Recruitment
Administer employee retirement savings, program — Compensation and Benefits
Facilitate diversity and inclusion groups — Employee Engagement
Manage the company website — Brand Promotion and Maintenance
Manage Online Banking Systems and Applications — Customer/User Satisfaction
Conduct outbound telemarketing activities — Promote Products/Services
Measure audiences for a specific market — Consumer Profiling
Personalize websites — Promote Products/Services
Manage visitor access — Protect/Manage Company Assets
Customer profiling based on purchases and behavior — Consumer Profiling
Capture and manage customer inquiries and leads through website contact form — Lead Generation
🛠️ Provide IT support (clients) — IT services
Retain candidate profiles in talent pool for future opportunities — Recruitment
Conduct reference checks — Recruitment
Record and monitor customer calls for quality and compliance — Customer/User Satisfaction
Track app usage (marketing profiling) — Consumer Profiling
Administer loyalty programs (marketing-based) — Promote Products/Services
Set Insurance Premiums Based on Customer Profile — Consumer Profiling
Merge or consolidate the company or part of the company — Mergers/acquisitions and/or Restructuring
Obtain customer / user feedback — Brand Promotion and Maintenance
Maintain employee location for security purposes — Health and Safety
Candidate sourcing and screening via social media — Recruitment
Maintain Automatic Banking Machines — Customer/User Satisfaction
Track online behaviour (websites) — Consumer Profiling
Manage customer / user complaints — Customer/User Satisfaction
Personalize and target marketing activities — Promote Products/Services
Coordinate employee travel — Current employee relationship
Manage employee complaints / reports of misconduct — Employee Performance
Create consumer profiles based on data broker/third party data — Consumer Profiling
Maintain former employee engagement network — Former Employee Relationship
Offer a mobile application — Consumer Profiling
Gather evidence through video surveillance (e.g. CCTV) systems — Protect/Manage Company Assets